At Sounds Visual we have a firm commitment to protecting your privacy. This policy sets out the basis of how and why we collect personal information and how we use it. By visiting www.soundsvisual.com you are accepting and consenting to the practises described in this policy.
The information we collect
We keep a minimum of information to enable us to carry out our business with you, normally a name, email address and contact number as well as the details of any purchased audio products. For invoicing purposes we also usually retain a geographical address as well.
Cookies
Our website uses cookies to collect information from visitors and members. This includes information about products downloaded, pages viewed and the customer journey around our website.
How we use your information
We use your details to enable us to carry out any work you have requested from us, to follow up with any administrative or invoicing queries, and to carry out our legal obligations to maintain financial information.
We may occasionally send you an email newsletter, on the grounds of legitimate interest, to let you know about any periods of unavailability (holidays, illness), anything new that may help you conduct your business with us (such as new showreels, new music releases), or particular projects or events that may be of interest.
We use the bulk email provider ‘Brevo’ to carry out this task on our behalf and they collect information such as email opening and click statistics using standard industry technologies, and this helps us to monitor and improve our newsletter. You can read the Brevo privacy policy here:
We do not pass on any personal information to third parties unless obligated to for legal or contractual reasons.
You can unsubscribe at any time by clicking the unsubscribe button at the bottom of any of our newsletters or by contacting Jonathan Slatter by email.
Registered Online Website Member Accounts
Member accounts are maintained to allow our subscribers to audition and download music and sound effects. The personal information collected when opening an account is used to confirm and manage your membership account and to provide information regarding company updates on the basis of legitimate interest.
Links to Other Web Sites
Our website has links to other websites that we do not control.
If you visit a new website via a link on our website we cannot be responsible for the protection and privacy of any information you provide there, and it’s important you check the privacy policy of the new site you are visiting.
eCommerce – Purchasing Digital Download Products
If you are purchasing digital download products like music, sound effects and on-hold audio from us, we use the eCommerce website ‘Fastspring’ to complete the financial transaction and to supply the digital product. Their privacy statement can be found here.
How long your information is kept
In line with HMRC requirements, we will keep your information on file for at least 7 years.
Access to your personal information
If you wish to view, amend, or delete your personal data with us please contact Jonathan Slatter